Babson College faced several challenges, including outdated technology that lacked essential capabilities like cloud services and data analytics. There were technical issues during testing, limited access to copyrighted content, inadequate cloud infrastructure, and a shortage of on-site expertise to manage the expedition and provisioning for student grants.

Babson College has integrated AI into its curriculum by fully incorporating AI into classes, enhancing the student experience, and improving operational efficiency. The college developed predictive models to identify students facing challenges and created tools like Babson's Mathbot to support learning in STEM courses. Additionally, Babson launched initiatives like The Generator to empower faculty to explore and implement AI tools confidently.

The implementation of Microsoft Copilot has significantly improved operational efficiency at Babson College by expediting routine tasks for faculty and staff. This has allowed them to focus on more strategic and creative endeavors. Copilot has also facilitated data analysis for leaders, enabling them to gain insights without relying on manual reports, thereby reshaping the way the college operates.