Solgari Customer Engagement for Microsoft Teams and Dynamics 365
Looking to improve how your organization connects with customers? Look no further. Discover how Solgari seamlessly integrates with Microsoft Teams and Dynamics 365 to create a comprehensive communication solution that empowers you to streamline customer interactions, drive satisfaction and hone your competitive edge. If you have any questions or would like a personalized consultation, please don't hesitate to reach out. The Strategic Endeavor LLC team is ready to assist you in leveraging these Microsoft solutions to their fullest potential.
What is Solgari's Customer Engagement solution?
Solgari's Customer Engagement solution integrates with Microsoft Teams and Dynamics 365 to enhance customer service. It allows employees to connect with customers through various channels like chat, voice, SMS, or social media. The solution uses skills-based routing to ensure customers are matched with agents who have the appropriate expertise for their inquiries.
How does Solgari improve customer interactions?
Solgari equips agents with comprehensive information about customer history and current inquiries, all within a single application. This allows agents to quickly access previous conversations and case details. Additionally, Solgari's Copilot feature provides specialists with a summary of the conversation, enabling them to address customer needs effectively and follow up through the customer's preferred communication channel.
What impact does Solgari have on customer satisfaction?
Solgari aims to enhance customer satisfaction by providing organizations with tools to deliver timely and informed responses. The system logs conversations and captures customer sentiment in real-time, allowing companies to understand and address customer concerns effectively. This approach helps organizations create a more responsive and customer-centric experience.
Solgari Customer Engagement for Microsoft Teams and Dynamics 365
published by Strategic Endeavor LLC
Strategic Endeavor, LLC, founded in 2013, is an emerging 8(A) and Service-Disabled Veteran Owned Small Business (SDVOSB) that specializes in providing management consulting, technology solutions, and administrative services to the Government and industry. Strategic Endeavor LLC is an approved Microsoft Cloud Provider and provides these services as an indirect seller in partnership with TD SYNNEX
SYNNEX Stellr Cloud Marketplace is a modern end-to-end solutions ecosystem that helps partners deliver more value to their customers. Strategic Endeavor LLC can leverage TD SYNNEX’s large number of state and local government and educational contracts and educational contracts-including NAPO ValuePoint and NCPA and NCPA directly on behalf of the manufacturers. Strategic Endeavor can also leverage TD SYNNEX GSA Schedule 58 and Schedule 70 to sell to the Federal government and its GSA Schedule SIN 511210 Software Publisher
Strategic Endeavor LLC provides the following Microsoft Solution
Microsoft 365
Helping customers build a modern workplace that allows them to work smarter and stay secure.
Office 365
+ migration services
Microsoft 365 + ISVs
+ managed services
Microsoft 365 + Azure Backup
+ DevTest + managed services
Azure practice
Azure migration, from defining a strategy to
migrating and optimizing
Contact: telephone 800-422-0381, Email: srhodes@seresults.com
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