Great customer service through technology
At Done Plumbing & Heating, the challenge was to find technology that improved performance and enabled them to better serve customer needs. In this customer story, you'll see how Lenovo ThinkAgile with Microsoft Azure Stack HCI delivered.
How has Done Plumbing & Heating improved customer service?
Done Plumbing & Heating has embraced technology to improve customer service by equipping technicians with iPads for better communication and documentation. They utilize the Lenovo ThinkAgile MX platform, which allows for efficient job pricing and storage of important data, including HD videos of sewer inspections. This technology-driven approach has helped them maintain a competitive edge in customer service.
What challenges did Done Plumbing & Heating face before the technology upgrade?
Before upgrading to the Lenovo hyperconverged solution, Done Plumbing & Heating faced performance issues with their existing Virtual Desktop Infrastructure (VDI), which was slowing down operations. Technicians experienced crashes and difficulties with remote access, impacting their ability to serve customers effectively.
What benefits has Done Plumbing & Heating seen from the Lenovo solution?
Since implementing the Lenovo ThinkAgile MX platform, Done Plumbing & Heating has seen a 23% increase in sales. The new system has eliminated performance issues, allowing for smoother operations and better service delivery. Technicians can now upload and download videos more quickly, providing customers with timely information, which enhances their overall experience.
Great customer service through technology
published by Strategic Endeavor LLC
Strategic Endeavor, LLC, founded in 2013, is an emerging 8(A) and Service-Disabled Veteran Owned Small Business (SDVOSB) that specializes in providing management consulting, technology solutions, and administrative services to the Government and industry. Strategic Endeavor LLC is an approved Microsoft Cloud Provider and provides these services as an indirect seller in partnership with TD SYNNEX
SYNNEX Stellr Cloud Marketplace is a modern end-to-end solutions ecosystem that helps partners deliver more value to their customers. Strategic Endeavor LLC can leverage TD SYNNEX’s large number of state and local government and educational contracts and educational contracts-including NAPO ValuePoint and NCPA and NCPA directly on behalf of the manufacturers. Strategic Endeavor can also leverage TD SYNNEX GSA Schedule 58 and Schedule 70 to sell to the Federal government and its GSA Schedule SIN 511210 Software Publisher
Strategic Endeavor LLC provides the following Microsoft Solution
Microsoft 365
Helping customers build a modern workplace that allows them to work smarter and stay secure.
Office 365
+ migration services
Microsoft 365 + ISVs
+ managed services
Microsoft 365 + Azure Backup
+ DevTest + managed services
Azure practice
Azure migration, from defining a strategy to
migrating and optimizing
Contact: telephone 800-422-0381, Email: srhodes@seresults.com